Never order a book from ecampus.com they are apparently complete morons. I purchased an item from them through Amazon.com. Here is some my recent contact with them as proof.

My first email:
Hello.
I purchased the following item: Methods for Effective Teaching (3rd Edition) [Paperback] by Burden, Paul on December 31st and I would like to inquire about the status of my order. Unfortunately I need the book for a class and have not yet received it. I was hoping you could tell me the date the item was shipped and where it was shipped from. I realize that the item is likely caught in transit, and am just trying to find out a little more information. The order information is as follows:

Date: 31-December-2003
Order #: 058-8902121-1586729
Methods for Effective Teaching (3rd Edition) [Paperback] by Burden, Paul

Thank you in advance for your assistance, and I look forward to hearing from you.

Sincerely,
Scott D. W$$$

Their Response:
Hello:

Thank you for contacting Customer Service.

Unfortunately, the availability on that item changed after the order was placed.
The original supplier had previous orders that took their inventory. We are
still trying to get a copy from alternate suppliers and will continue to do so
for a period of up to 30 days. If we cannot get a copy in that time, the order
will be cancelled and we will initiate a full refund back to your credit card.
You can also choose to cancel the order now and try to find the title elsewhere.
Simply contact us as to what you wish us to do.

We do apologize for the inconvenience in this matter and thank you kindly for
your patience. We will do our best to keep searching for the title.

Thank you for choosing eCampus.com and Amazon Zshops. Have a great day.

Sincerely,

Christina D.
Customer Support Specialist
A Book Company, LLC

My Last Word:
Christina D.,

Please cancel my order immediately. I find it simply ridiculous that you waited until I contacted you to explain to me the problems relating to my order. I understand that it is not the fault of your company that your supplier did not update their inventory, but you should have let me know what was happening immediately. I ordered this book on December 31, and I finally receive information about my order on December 20, and only after I write to you. That is terrible customer service. I just ordered the book through another company and paid for 2 day shipping to receive the book in time for next week's class. I am already unprepared for my class tonight as your organization was unable to provide me with information about my order so I could make other arrangements at an earlier date.

In closing I will recommend to everyone who asks me about textbooks to never do business with your company, file a complaint with Amazon.com about your organization, as well as leave negative feedback. In the confirmation email from Amazon it was stated that I should expect and receive the same level of customer service I would receive from them. This certainly did not happen. Amazon has incredible customer service while that of your company appears to be sub-par. I would have been satisfied and understood completely if you had let me know there was a problem with the order, but since your organization did not do so you have lost my business forever.

Again, please cancel my order and refund my credit card immediately. In the future I recommend keeping your customers better informed.

Sincerely,
Scott D. W$$$

You think that they could have emailed me regarding my order. That makes sense to me, apparemtly their customer service skills are the worst I have ever seen. Never do business with them. At times like this, I love having a blog.